Door Attendant (M/F)

About the role

Delano London, opening in late 2026, is a 67-room and suite hotel overlooking Kensington Gardens, part of Ennismore and a joint venture with Accor. As Door Attendant, you create a warm first impression for guests arriving and leaving, working under the general guidance of the Concierge. The role also involves occasional lateral service to other team members.

Key responsibilities

• Greet guests and visitors promptly and courteously as they arrive and depart
• Open doors and welcome guests, assist with luggage and direct them to the Front Desk
• Coordinate with bell staff, valet and front desk for smooth arrivals and departures
• Give directions, hotel information and local recommendations
• Keep the entrance clean and orderly, sweep, organise luggage and help with umbrellas in bad weather
• Monitor who enters and exits, report suspicious behaviour and ensure guest safety
• Support guests with special needs or mobility challenges and help bell and valet teams during peak times
• Communicate with all departments and perform other duties assigned by supervisors

Required profile

• High school diploma or equivalent; hospitality training or certification preferred
• 1-2 years of guest-facing experience, preferably in an upscale or luxury hotel
• Full and clean driving licence
• Physical ability to stand for long shifts (minimum eight hours), lift luggage and comply with uniform standards

Required skills

• Understanding of hotel entrance procedures, arrival/departure flow and bell/valet coordination
• Excellent verbal English; additional languages are a plus
• Knowledge of local attractions, transport and hotel services
• Basic knowledge of safety, security, data protection and emergency procedures

What we offer

• The chance to help launch a hospitality brand in London and shape its culinary identity
• A fast-growing international group with a competitive package and development opportunities
• Colleague benefits, hotel stays and experiences across the wider group