Credit Controller

About the role

The Credit Controller will manage a ledger of around 1,000 accounts, ensuring timely collection of debtor balances and maintaining accurate records. You will work closely with customers via phone, email and post to resolve queries and support the finance team.

Key responsibilities

• Resolve outstanding account queries directly with customers.
• Chase overdue debts by phone, email and send legal letters where required.
• Reconcile accounts based on customer requests and handle unallocated payments.
• Prepare and send dunning letters, statements and copy invoices.
• Upload invoices to customer portals and produce ad‑hoc consolidated invoices.
• Provide credit checks for new and existing customers for manager approval.
• Release orders on hold in Oracle and ServiceNow, and monitor daily.
• Process refunds and prepare legal paperwork when needed.
• Update outdated Direct Debit mandates in Oracle.
• Cover colleagues during absences.

Required profile

• High attention to detail and strong problem‑solving ability.
• Numerically minded, organised and reliable with good time‑keeping.
• Team player who can multitask and think on their feet.
• Willingness to learn and take on varied reconciliation and billing tasks.
• Minimum GCSE in Mathematics (grade 4‑6, equivalent to B‑C).

Required skills

• Oracle
• ServiceNow

What we offer

• Competitive salary around £31,000 per annum.
• Full‑time permanent position based in Camberley.
• Opportunity to develop expertise in credit control and finance systems.