Credit Controller

About the role

Topps Tiles is seeking a proactive Credit Controller to manage a high‑volume ledger of customer accounts from its Leicester support office. You will be responsible for ensuring timely collection of outstanding invoices, protecting cash flow and supporting the company’s ambitious sales targets.

Key responsibilities

• Manage a large portfolio of customer accounts and allocate incoming payments accurately.
• Monitor aged debt reports, prioritise high‑risk accounts and negotiate payment plans.
• Proactively contact customers by phone and email to chase overdue payments and resolve disputes.
• Assess creditworthiness, recommend credit limits and ensure compliance with company credit policies.
• Maintain detailed records of all communications and account activity.

Required profile

• 3–5 years of credit control experience, preferably handling complex accounts.
• Strong organisational skills with the ability to work under pressure and meet tight deadlines.
• Professional, confident demeanor with high integrity and confidentiality.

Required skills

• Advanced Excel (including VLOOKUP and pivot tables).
• Familiarity with Microsoft Dynamics.

What we offer

• A supportive, high‑performance culture where hard work is recognised.
• Opportunities for career progression within a market‑leading retail business.
• Competitive remuneration package.