Customer Relations Advisor – Resolve Complaints & Data Requests

About the role

We are seeking a dedicated Customer Relations Advisor to join our dynamic team in Redhill. The role focuses on handling customer complaints and disputes, ensuring timely resolutions in line with regulatory standards.

Key responsibilities

• Analyse complaints to assess risk and identify potential regulatory breaches or operational incidents.
• Investigate complaints thoroughly with third parties and internal teams.
• Manage Data Subject Access Requests, including data gathering, verification, redaction, and dispatch.
• Maintain accurate records of complaint progress and outcomes using the complaints management system.
• Ensure complaints are responded to within regulatory timescales.
• Analyse and communicate complaint trends to management.
• Act as a reference point for colleagues on complaint‑related tasks.
• Provide flexible support across the department as workload fluctuates.

Required profile

• Previous experience in a customer services environment.
• Excellent communication skills for liaising with colleagues and customers at all levels.
• Strong decision‑making ability and great attention to detail.
• Ability to work to deadlines and manage multiple tasks efficiently.

Required skills