Customer Sales Representative

About the role

Greene King, the UK's leading pub company and brewer, is looking for a proactive, customer-focused Customer Sales Representative in Abbot House. The role combines sales, customer service and account development, with cross-training across the Customer Sales and Customer Care teams so you also gain experience managing orders, delivery queries, issue resolution and complaints. It is a permanent, full-time position of 35 hours per week.

Key responsibilities

• Make outbound calls to customers to take orders and identify opportunities to increase sales
• Handle inbound calls professionally, providing excellent customer service and building lasting relationships
• Promote offers, upsell products and work towards sales targets
• Support customers with delivery queries, questions and complaints as part of Customer Care training
• Complete administrative tasks accurately using systems such as Excel and Outlook
• Identify potential new customers and support account growth
• Work collaboratively with colleagues to deliver shared team goals

Required profile

• Previous experience in customer service, sales or administration
• Strong communication skills and the confidence to build positive customer relationships by phone
• Sales-driven mindset, motivated to achieve targets and spot opportunities
• Good IT and organisational skills, particularly with Excel and Outlook
• Positive, resilient attitude, able to manage busy periods and handle challenging conversations professionally
• Flexible, team-focused approach and willingness to learn across different parts of the business

What we offer

• Career development through training, apprenticeships and progression across well-known brands
• Food and drink discounts: 33% off for you and 15% off for loved ones across the brands
• Wellbeing support via a free Employee Assistance Programme
• Hotel discounts: 50% off for you and 25% off for loved ones at Greene King Inns and hotels
• Refer-a-friend reward of up to £1,500
• Access to earned wages before payday
• Retail discounts at Superdrug, Three Mobile and more
• Local bonus scheme and the option to work from home up to two days per week after training