Customer Service Expert – Onsite (Gateshead) – Government Contract

About the role

Join Teleperformance’s Gateshead office as a Telephone Customer Service Expert supporting a government‑funded campaign. You will work full‑time on an inbound call channel, helping customers navigate benefit claims, payments and related queries during the cost‑of‑living crisis.

Key responsibilities

• Answer inbound calls and provide accurate information on employment status, universal credit, advances and COVID‑19 support.
• Process customer enquiries about benefit payments, changes of circumstances and new claims.
• Maintain detailed records in multiple systems while adhering to government guidelines.
• Achieve daily and weekly performance targets in a fast‑paced environment.

Required profile

• Strong verbal and written communication skills with a customer‑focused attitude.
• Ability to build rapport quickly and demonstrate empathy.
• Experience in a target‑driven customer service or call‑centre setting.
• Resilience, positivity and a proactive approach to problem‑solving.

Required skills

• Proficient PC skills with the ability to navigate multiple systems efficiently.

What we offer

• Competitive annual salary of £24,784.50.
• Full‑time permanent contract with 37.5 hours per week.
• 10‑day paid training programme (9 am‑5:30 pm).
• No weekend or bank‑holiday work.
• Access to Perks at Work savings discounts.