Customer Success Associate – Climate Tech

About the role

Join an innovative climate‑tech company as a Customer Success Associate, helping customers transition to cleaner energy solutions. You will be the primary point of contact, ensuring a seamless experience throughout the customer journey.

Key responsibilities

• Manage day‑to‑day customer interactions and resolve queries promptly.
• Handle escalations and coordinate with internal teams to deliver solutions.
• Gather and analyse customer feedback to identify improvement opportunities.
• Track customer metrics and contribute to continuous service enhancements.
• Support onboarding and adoption of the company’s climate‑tech platform.

Required profile

• Passion for sustainability, climate technology and reducing carbon emissions.
• Strong analytical mindset with the ability to turn data into actionable insights.
• Highly organised, detail‑oriented and able to juggle multiple priorities.
• Excellent communication skills and a customer‑focused attitude.
• Experience in customer success, customer experience or related operational roles.

Required skills

• Proficiency with CRM systems and technology‑enabled workflows.

What we offer

• Competitive salary of £32,000‑£35,000 per year.
• Hybrid working model combining office and remote work.
• Opportunity to contribute to a mission‑driven, fast‑growing climate‑tech company.
• Professional development and career progression pathways.