Desktop Motor Engineering Lead

About the role

Sedgwick is looking for a Desktop Motor Engineering Lead to lead a high-performing team within its motor engineering function across the UK. The role suits an experienced motor engineering professional who enjoys people leadership, technical excellence and delivering strong customer outcomes. You will oversee a team of Desktop Motor Engineers, providing technical expertise on complex vehicle damage assessments, repair methodologies and total loss decisions, and act as a key escalation point for technical and operational matters.

Key responsibilities

• Oversee a team of Desktop Motor Engineers so that claims are assessed efficiently, accurately and in line with client requirements, industry standards and service level agreements.
• Provide technical expertise on complex vehicle damage assessments, repair methodologies and total loss decisions.
• Drive performance through coaching, quality assurance and continuous improvement initiatives.
• Analyse trends, identify improvements and foster a culture of accountability and customer excellence.

Required profile

• Significant experience in motor engineering, vehicle damage assessment or claims engineering.
• Previous leadership, supervisory or team management experience in a technical or operational environment.
• Proven experience working within service level agreements and achieving operational performance targets.
• Strong negotiation skills, stakeholder management and problem-solving abilities.
• ATA Accreditation, or currently working towards it.

Required skills

• Vehicle repair methodologies, modern vehicle construction, total loss processes and vehicle valuations.
• Experience using Audatex or similar vehicle estimating platforms.
• Sound understanding of insurance principles and claims handling processes.

What we offer

• Competitive salary based on skills, experience and qualifications.
• Self-Invested Personal Pension (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from the office or home.
• Private healthcare plan (including pre-existing conditions), life assurance, group income protection and employee assistance programme.
• Wellbeing and digital GP apps, plus voluntary flexible benefits such as a green car scheme, travel insurance, dental cover and cycle-to-work scheme.
• Access to Sedgwick University training and development courses from day one.