Desktop Service Analyst (Fixed Term)

About the role

The University Information Services (UIS) is seeking a Desktop Service Analyst to join its Desktop and Systems Support team. The role is predominantly based at the Department of Veterinary Medicine, which includes the Queen's Veterinary School Hospital, and provides dedicated IT support in a diverse environment. It is a full-time, primarily on-site position with the option to work from home one day per week, and is fixed-term for 2 years initially.

Key responsibilities

• Provide first, second and sometimes third-line support on-site and remotely, acting as the main contact for users through in-person contact, ITSM tickets, phone and Teams.
• Diagnose, prioritise and resolve incidents and service requests in line with agreed procedures, and escalate unresolved issues to support service recovery.
• Investigate root causes of incidents and contribute to service improvement.
• Support a wide range of UIS services in a complex, varied IT environment.
• Install or remove hardware and software, test and correct malfunctions, and update configuration management records.
• Develop support documentation and standards, and help implement remedial measures and preventative actions.

Required profile

• HND or degree-level education in a relevant subject, or equivalent experience.
• Demonstrable experience in at least two of: Microsoft Windows, Apple macOS / iOS, Microsoft Intune, Microsoft Entra / Azure, Microsoft 365, networking fundamentals, or strong troubleshooting in client-server environments.
• Experience of running IT projects up to £10k.
• Excellent communication and customer service skills, self-motivated and able to work independently and in a team.

Required skills

• Microsoft Windows, macOS / iOS, Microsoft Intune, Microsoft Entra / Azure, Microsoft 365
• Networking fundamentals
• Strong troubleshooting skills in client-server environments

Applications are made online through the university's recruitment system, quoting reference VC51279. Interviews are likely in the week beginning 16 November 2026; the closing date is 8 November 2026. Successful candidates must pass a criminal records check and a security check. The advertised salary is £33,951-£39,906.