Head Receptionist
IVC Evidensia UK · Derby
Job description
About the role
As Head Receptionist at Easipetcare, you will lead the client care team, ensuring a consistently high standard of service for both pet owners and patients. You will provide day‑to‑day leadership, support reception colleagues and help shape the overall client experience.
Key responsibilities
- Lead and mentor a team of three receptionists.
- Manage daily workflows, appointments and performance metrics.
- Collaborate with veterinary and practice leadership to continuously improve the client journey.
- Support practice initiatives such as team‑building events and community outreach.
Required profile
- Proven experience in a customer‑facing role, preferably within a veterinary or healthcare setting.
- Experience supervising, mentoring or supporting colleagues.
- Strong communication and interpersonal skills.
- Ability to stay calm, prioritize tasks and handle a busy environment.
- Proactive, solutions‑focused attitude toward improving client experience.
Required skills
What we offer
- 6.6 weeks of annual leave plus an extra day for your birthday.
- Leadership role with clear pathways to client‑care management or practice leadership.
- Ongoing learning and development opportunities.
- A collaborative, values‑led culture focused on care, community and continuous improvement.
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Published 3 days ago
Expires 1 month from now
12 views · 0 applications
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IVC Evidensia UK
Derby
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