Head Receptionist

About the role

As Head Receptionist at Easipetcare, you will lead the client care team, ensuring a consistently high standard of service for both pet owners and patients. You will provide day‑to‑day leadership, support reception colleagues and help shape the overall client experience.

Key responsibilities

• Lead and mentor a team of three receptionists.
• Manage daily workflows, appointments and performance metrics.
• Collaborate with veterinary and practice leadership to continuously improve the client journey.
• Support practice initiatives such as team‑building events and community outreach.

Required profile

• Proven experience in a customer‑facing role, preferably within a veterinary or healthcare setting.
• Experience supervising, mentoring or supporting colleagues.
• Strong communication and interpersonal skills.
• Ability to stay calm, prioritize tasks and handle a busy environment.
• Proactive, solutions‑focused attitude toward improving client experience.

Required skills

What we offer

• 6.6 weeks of annual leave plus an extra day for your birthday.
• Leadership role with clear pathways to client‑care management or practice leadership.
• Ongoing learning and development opportunities.
• A collaborative, values‑led culture focused on care, community and continuous improvement.