Housing Benefit Quality Assessment Officer (Part‑time, Hybrid)

About the role

We are looking for a detail‑oriented Housing Benefit Quality Assessment Officer to join our team on a temporary, part‑time basis. The role combines hybrid working with the opportunity to support the community by ensuring benefit claims are processed accurately and in line with current legislation.

Key responsibilities

• Assess new and existing Housing Benefit and Council Tax Reduction claims accurately and efficiently.
• Verify and process supporting documentation in line with legislation.
• Ensure compliance with relevant regulations and local policies.
• Respond to customer enquiries and provide clear advice.
• Maintain accurate records and meet performance targets.

Required profile

• Previous experience in housing benefits assessment or a similar role.
• Strong knowledge of Housing Benefit regulations (preferred).
• Excellent attention to detail and organisational skills.
• Strong communication and customer service abilities.
• Ability to work independently and as part of a team.

Required skills

• Knowledge of Housing Benefit legislation.
• Familiarity with Council Tax Reduction processes.

What we offer

• Hybrid working with remote flexibility.
• Competitive hourly rate of £20.50 (range £19.88‑£20.88).
• Temporary 12‑week contract, part‑time (18.5 hours per week).
• Opportunity to contribute to community welfare.