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IT Support Analyst – 6‑Month Fixed‑Term Role

Aveni · Édimbourg

New Remote
Remote Junior 🇬🇧 English
Google Workspace Slack Jira GitHub Mosyle Apple Business Manager Auth0

Job description

About the role

We are seeking an IT Support Analyst to join Aveni’s cloud‑first fintech environment on a six‑month fixed‑term contract. You will be the first point of contact for employees, handling day‑to‑day technical issues across a suite of SaaS tools and ensuring secure, reliable operations.

Key responsibilities

  • Provide first‑line support for Google Workspace and SaaS applications such as Slack, Jira, and GitHub.
  • Manage IT tickets, escalating complex issues when necessary.
  • Handle joiner, mover, and leaver processes, including device provisioning and access rights.
  • Configure, track, and maintain laptops and other assets using Mosyle and Apple Business Manager.
  • Coordinate remote device logistics – shipping, repairs, and replacements.
  • Administer user access across Google Workspace, Auth0, and related SaaS platforms.
  • Assist with IT operations, security compliance, documentation, and process automation.

Required profile

  • Strong troubleshooting ability, especially with Apple hardware.
  • Capacity to juggle multiple priorities in a fast‑moving environment.
  • Experience in an IT support, help‑desk, or MSP setting.
  • Familiarity with Google Workspace and remote‑first work cultures.

Required skills

  • Google Workspace
  • Slack
  • Jira
  • GitHub
  • Mosyle (MDM)
  • Apple Business Manager
  • Auth0

What we offer

  • Hands‑on experience with modern SaaS platforms and cloud security.
  • Opportunity to work in a collaborative fintech team using AI‑driven technologies.
  • Potential for career growth in IT, cloud, and cyber‑security as the company expands.

Questions fréquentes

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Published 4 days ago

Expires 1 month from now

7 views · 0 applications

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Aveni

Édimbourg