Lettings Coordinator – Residential Property Team

About the role

We are seeking a proactive Lettings Coordinator to join our award‑winning Residential team in Cambridge. You will be the central hub of the lettings process, supporting everything from marketing new rentals to finalising tenancies, while delivering exceptional service to landlords, tenants and relocation agents.

Key responsibilities

• Coordinate marketing of new rental properties, including arranging photography, EPCs, online listings and social media promotion.
• Serve as first point of contact for prospective tenants, handling enquiries by phone and email with high‑quality customer service.
• Register applicants, schedule viewings, collect feedback and support the negotiation and offer process.
• Assist with referencing, tenancy administration and post‑let procedures.
• Maintain accurate property records, systems and reporting with strong attention to detail.

Required profile

• Organised multitasker who thrives in a busy environment.
• Confident communicator with outstanding customer‑service skills.
• Proactive, positive attitude and willingness to support the wider team.
• Detail‑oriented with excellent administrative abilities.
• Experience in a customer‑facing property or lettings role is preferred.

Required skills

• Proficiency with Microsoft Office.
• Basic knowledge of design software such as Photoshop (beneficial but not essential).

What we offer

• A collaborative, professional team passionate about delivering exceptional service.
• Opportunities for career development and progression within a leading UK property consultancy.
• Exposure to some of the region’s most desirable residential properties.
• Standard office hours Monday‑Friday with occasional Saturday mornings on a rota basis.