Operations Administrator (12‑month fixed‑term)

About the role

We are looking for an Operations Administrator to join Arkle Finance on a 12‑month fixed‑term contract in Wellingborough. The role sits at the heart of our business, supporting brokers and customers throughout the life of finance agreements while working in a fast‑paced, hybrid environment.

Key responsibilities

• Answer telephone enquiries from customers and brokers promptly and professionally.
• Process end‑to‑end administration including proposal loading, Direct Debit set‑up, detail changes and payment preparation.
• Maintain accurate, up‑to‑date records and documentation.
• Conduct searches and supplier validations for new agreements.
• Use Salesforce to communicate with introducers and clients, meeting agreed service‑level targets.

Required profile

• Experience in a customer‑service or office‑based role.
• Strong administration abilities and confidence using IT systems.
• Clear communication skills with a confident telephone manner.
• Numerate, accurate and highly attentive to detail.
• Ability to manage a busy workload and stay organised.

Required skills

• Salesforce (or a similar CRM system).

What we offer

• 25 days’ annual leave plus bank holidays.
• Private medical insurance and pension scheme.
• On‑site subsidised restaurant and free parking with EV charging points.
• Hybrid working – up to two days remote after probation.