Operations Specialist – Employee Relations

About the role

This permanent position supports ASDA’s Employee Relations service by delivering expert advice to line managers and managing cases from start to finish. You will work primarily over the phone, ensuring compliance with policy and GDPR while helping to shape a proactive ER culture.

Key responsibilities

• Provide coaching and guidance to line managers on ER issues, helping them develop people‑management skills.
• Manage end‑to‑end ER cases, maintaining accurate records in the case‑management system.
• Identify and communicate risks, trends and policy development opportunities from case data.
• Collaborate with policy, legal and other stakeholder groups to ensure consistent application of employment legislation.
• Stay up‑to‑date with UK and Northern Ireland employment law and ASDA people policies.

Required profile

• CIPD qualification (Level 5‑7) or equivalent is desirable but not essential.
• Strong knowledge of current UK and Northern Ireland employment legislation.
• Proven experience handling complex employee‑relations cases.
• Sound judgement, empathy and the ability to influence managers.

Required skills

What we offer

• Competitive salary plus benefits.
• Opportunities to work on projects that improve the ER service.
• Supportive environment that puts colleagues at the heart of the business.