Operations Team Leader – Contact Centre

About the role

We are seeking an experienced Operations Team Leader to manage a contact centre team in Worksop. You will be responsible for coaching staff, driving performance, and supporting recruitment while upholding our brand standards.

Key responsibilities

• Coach and develop team members using performance‑management tools to improve KPIs and personal objectives.
• Provide continuous coaching and development to sustain business success.
• Support the recruitment process and promote a strong brand image.
• Analyse team activity data to identify coaching and development needs.
• Communicate recommendations to the line manager and document monthly 1:1 meetings.
• Stay current with procedures, processes, and products and relay updates to the team.

Required profile

• Proven experience managing a successful contact centre team.
• Solid background in performance management.
• Ability to interpret data and analyse team performance.
• Strong problem‑solving and time‑management abilities.

Required skills

What we offer

• Competitive salary up to £31,000 DOE.
• Benefits package.
• Full‑time role – 40 hours per week, Monday to Friday.