Parking Appeals and Monitoring Officer

About the role

We are seeking a motivated Parking Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team in Hounslow. You will be responsible for investigating and responding to formal representations and appeals related to Penalty Charge Notices, ensuring cases are handled accurately, fairly, and within statutory timescales.

Key responsibilities

• Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs.
• Assess cases against legislation, council policies, and procedures.
• Prepare and submit evidence packs for adjudication hearings and attend hearings when required.
• Liaise with legal services, courts, and enforcement agencies as part of the statutory process.
• Meet or exceed performance targets for quality and productivity.
• Monitor and report performance data as required.
• Manage incoming queries via email and support customer services teams.
• Identify and escalate issues related to parking infrastructure and enforcement processes.
• Support contract monitoring activities and contribute to continuous service improvement.

Required profile

• Experience in a similar parking or notice processing role, preferably within a local authority.
• Strong knowledge of parking enforcement legislation and statutory processes.
• Excellent attention to detail and ability to make well‑reasoned decisions.
• Organised with the ability to manage and prioritise workload effectively.
• Confident written communicator.
• Proactive, flexible, and customer‑focused attitude.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working – one day per week in the Hounslow office.
• Hourly rate of £19.78 PAYE or £26.27 UMB.
• 6‑month fixed‑term contract with the possibility of extension.
• Full‑time, flexible hours (core 10 am‑12 pm and 2 pm‑4 pm).