Part‑time Health Club Receptionist

About the role

Join the Health Club team at One Aldwych as a part‑time Receptionist. You will be the first point of contact for members and guests, helping them feel welcomed and supported in a luxury wellness environment.

Key responsibilities

• Greet members and guests by name with a warm, personalised approach.
• Answer incoming calls promptly and courteously, following brand standards.
• Provide accurate information about treatments, products and facilities.
• Monitor and record treatment confirmations via email or phone.
• Maintain the cleanliness and tidiness of the health club at all times.
• Deliver friendly, professional service throughout each shift.

Required profile

• Excellent spoken and written English.
• Computer literate with the ability to use standard office software.
• Previous experience in a similar reception role within a luxury or hospitality setting is beneficial.
• Positive attitude, strong interpersonal skills and a passion for high‑standard guest service.

Required skills

• Computer literacy

What we offer

• 28‑32 days holiday per year, increasing with service.
• Complimentary stay with food and beverage experience.
• £1,000 “Refer a Friend” scheme.
• 50% discount in food and beverage outlets.
• Cycle‑to‑work scheme or season ticket loan.
• Uniform and meals on duty.
• Discounted rates for friends and family.
• Employee assistance programme and long‑service awards.