People & Culture Advisor

About the role

SMART, a UK-based facilities management company, is looking for a People & Culture Advisor to provide an efficient and effective HR service. The role delivers operational transactional support to the People Team and managers through advice, guidance and coaching, including helping line managers interpret policy and legislation when managing staff, and supporting generalist HR work that helps the business perform effectively through its people.

Key responsibilities

• Assist the People & Culture Manager and Director in delivering a proactive professional HR service.
• Support daily HR administration, create and follow processes, and act as first point of contact for informal processes.
• Provide an advisory service that balances individual needs with business needs, and support employee wellbeing, TUPE and change management.
• Lead ER cases such as performance, absence, investigations and probationary reviews, and keep ER policies and procedures up to date with legislation and best practice.
• Help resolve or advise on initial HR queries, escalate complex issues, and support complex casework.
• Support management information and analytics reports, presentational material, and management reports (absence, salary reviews, training).
• Coach and develop line managers on people processes and ER, and support HR projects where appropriate.

Required profile

• Experience in a similar role.
• Minimum of CIPD Level 3 or equivalent experience.
• Some knowledge or experience of leading and managing low-level ER cases is preferable.

Required skills

• Proficiency in Excel.
• Confident inputting and cross-checking data accurately into records and systems.
• Experience with HR systems.

What we offer

• Mandatory leave on your birthday and life-event leave.
• Life assurance and a workplace pension.
• 25 days annual leave plus bank holidays and three fully paid volunteering days.
• Holiday-buy scheme and career progression with structured training.
• Employee assistance programme.