Planning & Support Administrator

About the role

The Planning & Support Administrator will join Davies' Motor Engineering team, coordinating engineer routes, booking inspections and providing front‑line support to customers. You will act as the primary contact for enquiries, ensuring a professional and empathetic service at every touchpoint.

Key responsibilities

• Handle inbound and outbound calls, responding to customer and partner queries.
• Arrange vehicle inspections with customers and coordinate with repair garages.
• Process email and telephone enquiries from customers, insurance companies and garages.
• Enter new jobs into the database and maintain accurate records.
• Plan daily routes for field engineers to optimise travel time.
• Monitor service level agreements to ensure work is completed within agreed timescales.
• Provide timely updates to customers on job status and scheduling.
• Collaborate with internal teams to resolve any operational issues.

Required profile

• Professional, adaptable communication style – both written and verbal.
• Strong administrative abilities with efficient data‑entry skills.
• Good numeracy, literacy and general IT competence.
• Proactive attitude and enthusiastic approach to problem‑solving.

What we offer

• Leadership training programme and funding for professional qualifications.
• Pension contribution (5% employee, 5% employer) and life assurance.
• Flexible benefits such as holiday purchase, health cash plan and BUPA dental.
• Cycle‑to‑Work scheme, lease‑car salary sacrifice and Davies Incentive Plan.
• Enhanced maternity, paternity and adoption pay, plus extensive wellbeing resources.
• 25 days holiday (increasing with service) and flexible working arrangements.