Receptionist

About the role

We are looking for a confident, professional Receptionist to be the first point of contact for visitors, callers and internal colleagues at School of Coding & AI. The role combines front‑of‑house duties with a range of administrative support tasks, helping to ensure a smooth and welcoming experience for everyone who interacts with the organisation.

Key responsibilities

• Provide a warm, professional and efficient reception experience for all visitors and callers.
• Answer enquiries promptly, direct calls and visitors, and record or escalate information as needed.
• Maintain the reception area, ensuring it is tidy, safe and aligned with organisational standards.
• Perform administrative tasks such as documentation, bookings, scheduling and coordination.
• Support internal teams by handling messages, enquiries and requests accurately.
• Respond calmly to unexpected situations, resolving or escalating issues appropriately.
• Ensure reception practices comply with safeguarding, confidentiality, health and safety policies.

Required profile

• Excellent verbal and written communication skills.
• Friendly, professional and approachable demeanor.
• Strong customer service orientation and good telephone etiquette.
• Organised, able to manage multiple tasks and prioritize effectively.
• Reliable, punctual and able to maintain confidentiality.
• Positive attitude, adaptable to changing workloads and willing to learn.

Required skills

• Basic computer skills, including Microsoft Office (Word, Excel, Outlook) and email.
• Familiarity with appointment booking or office management software (desirable).

What we offer

• Opportunity to create a positive first impression for a fast‑growing education provider.
• Supportive team environment with room for personal development.