Regional Quality Assurance Manager – Greater London

About the role

The Regional Quality Assurance Manager will lead QA activities across the Greater London retail broking portfolio, ensuring compliance, service excellence and a consistent customer experience. Reporting to the Regional Director and working closely with the national Head of QA, you will translate strategic priorities into regional actions.

Key responsibilities

• Act as the regional QA leader, providing governance and reporting to senior leadership.
• Implement national QA initiatives and monitor their execution within the region.
• Collaborate with regional compliance teams to strengthen governance frameworks.
• Analyse complaints and service data, identify trends and drive improvement plans.
• Lead, develop and structure the local QA team, ensuring appropriate training and capability.
• Manage escalated QA issues, complaints and breach investigations.
• Prepare and present regional QA performance reports to senior leaders.

Required profile

• Proven experience in quality assurance or compliance within a retail or financial services environment.
• Strong leadership and people‑management skills.
• Ability to interpret regulatory requirements and translate them into operational practice.
• Excellent analytical and problem‑solving abilities.

Required skills

What we offer

• Negotiable salary package with benefits.
• Opportunity to influence QA strategy across a major region.
• Supportive senior leadership and professional development.