Resilience Manager

About the role

Hays is recruiting on behalf of a leading UK financial services organisation for a Resilience Manager on a 12‑month fixed‑term contract. The role reports to the Head of Risk & Compliance and is responsible for the operational resilience and incident management framework, ensuring the business can withstand disruptions ranging from cyber‑events to third‑party failures.

Key responsibilities

• Lead the management and continuous improvement of operational resilience, business continuity and incident management frameworks.
• Partner with business leaders to provide expert guidance, support and challenge on resilience‑related matters.
• Maintain Important Business Services, impact tolerances, dependency mapping and critical resource assessments.
• Design, deliver and report on resilience testing and exercising programmes, including large‑scale scenarios and simulations.
• Lead and support incident management and crisis response activities during live events.
• Produce resilience reporting, governance updates and management information for senior stakeholders.
• Conduct horizon scanning and monitor evolving regulatory expectations, emerging risks and industry best practice.
• Manage key third‑party resilience service providers and associated contracts.
• Represent the organisation at external industry and resilience forums.
• Line manage and develop a direct report within the resilience function.

Required profile

• Proven experience in operational resilience, business continuity and incident management within a regulated financial services environment.
• Ability to work closely with senior stakeholders and influence resilience strategy.
• Experience of leading testing, exercising and crisis response activities.
• Demonstrated capability to manage third‑party resilience providers and contracts.
• Experience of line‑managing or developing team members.

Required skills

What we offer

• Salary £80,000‑£90,000 per annum.
• Hybrid working arrangement (London office and remote).
• Private medical insurance and dental cover.
• Competitive holiday entitlement plus bank holidays.
• Opportunity to work within a leading financial services organisation and gain exposure to executive‑level decision‑making.