Sales Support Coordinator

About the role

We are seeking a highly organised Sales Support Coordinator to support the Head of Sales Operations at Peabody. The role ensures compliance, high‑quality administration and a seamless customer journey from enquiry to completion.

Key responsibilities

• Deliver exceptional customer service via phone, email and live chat.
• Act as the first point of contact for sales enquiries, responding within service targets.
• Develop strong knowledge of new‑build and resale properties to confidently support customers.
• Contact prospective buyers to arrange viewings and gather post‑viewing feedback.
• Maintain accurate customer records and manage data with precision.
• Perform Anti‑Money Laundering (AML) checks in line with regulatory and company requirements.
• Carry out compliance and audit spot‑checks across a range of sales products.
• Set up and update tenancy and customer accounts following sales completions.
• Manage post‑completion reporting, including uploading customer information to government databases.
• Collaborate with colleagues to improve processes and support sales and income objectives.

Required profile

• Experience in affordable housing, shared ownership, new‑build sales or a related property sales environment.
• Strong understanding of sales compliance requirements, including AML processes and low‑cost home ownership schemes.
• Excellent communication skills with the ability to build positive relationships with customers and stakeholders.
• Proactive approach, confident working within regulated processes while adapting to changing priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Strong administration and data‑management abilities.
• Team player who enjoys collaborative problem‑solving.

Required skills

• Microsoft Office
• CRM systems

What we offer

• 30 days' annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family‑friendly benefits and access to a discount portal
• 4× salary life assurance
• Up to 10% pension contribution