Senior Professional Services Engineer

About the role

Air IT is looking for an experienced Senior Professional Services Engineer to join its Professional Services team in the North of the UK. This is a hands-on senior technical role taking ownership of complex infrastructure and cloud projects from planning through to delivery, working closely with the PMO and the Technical Pre-Sales and Solutions Architecture teams.

Key responsibilities

• Lead the technical delivery of complex IT migration, transformation and infrastructure refresh projects for SME customers, from technical planning and implementation through to handover.
• Deploy and migrate Microsoft 365 environments, including Entra ID, Intune, Conditional Access and Exchange Online.
• Design, deploy and manage Microsoft Azure IaaS (compute, networking, storage).
• Deliver server, network, firewall and virtualisation solutions across cloud, hybrid and on-premises environments.
• Work with the PMO to plan, schedule and deliver customer projects, and with pre-sales and solutions architecture to review designs and build implementation plans.
• Provide technical guidance and knowledge sharing, identify technical risks and ensure smooth handovers to the Service Desk.
• Maintain project records, technical documentation, knowledge base articles and SOPs.

Required profile

• Strong track record of delivering IT infrastructure and cloud projects, able to take ownership of complex technical environments.
• Significant experience delivering complex migrations across cloud, hybrid and on-premises environments.
• Excellent communication and customer service skills, able to explain technical concepts clearly.
• Full UK driving licence, as the role involves travel to customer sites.

Required skills

• Microsoft Azure IaaS, Entra ID, Active Directory Domain Services, Intune (MDM, MAM, Conditional Access)
• Hyper-V and VMware virtualisation, Windows Server (ADDS, DNS, DHCP, GPO, NPS, DFS)
• Exchange and Exchange Online, Microsoft 365 and SharePoint Online deployment and migration
• Sophos, SonicWall, Ubiquiti UniFi, HP Aruba, and business continuity tools such as Datto, Veeam, StorageCraft and Altaro
• Network topologies from single LAN to multi-VLAN, plus exposure to SAN storage, Mimecast, Cisco Meraki, EDR and secure access control

What we offer

• Permanent full-time position with 25 days annual leave plus a celebration day and paid volunteering days.
• Virtual GP, Employee Assistance Programme, eye care vouchers and group life assurance.
• Pension scheme, stakeholder recognition platform and optional benefits such as EV car scheme and cycle-to-work.
• Technical training, professional qualifications and development opportunities.