Service Provisioning & Delivery Coordinator

About the role

We are seeking a highly organised and technically capable Service Provisioning & Delivery Coordinator to own the end‑to‑end provisioning lifecycle for subscriber services. You will ensure that broadband, Ethernet, leased line and VoIP services are installed accurately, on time and in line with agreed service levels.

Key responsibilities

• Manage the full provisioning lifecycle from order receipt through activation and handover.
• Coordinate delivery of Consumer FTTP, Business FTTP, Ethernet, Leased Line and VoIP services.
• Track orders, manage milestones and provide regular updates to internal teams and external suppliers.
• Liaise with wholesale partners, carriers and network providers to progress orders and resolve blockers.
• Ensure provisioning activities meet SLAs and customer requirements.
• Handle service activation, appointment scheduling and readiness checks for go‑live.
• Support fall‑outs, provisioning exceptions and early‑life service issues.
• Identify recurring issues and contribute to process‑improvement initiatives.

Required profile

• Strong experience in telecom provisioning, order management or service delivery coordination.
• Advanced knowledge of broadband and connectivity services such as FTTP, Ethernet, Leased Line and VoIP.
• Solid understanding of Layer 2 and Layer 3 networking concepts.
• Excellent organisational, stakeholder‑management and communication skills.
• Ability to work under pressure in a fast‑paced operational environment.

Required skills

• Telecom provisioning workflows
• Order management systems
• FTTP, Ethernet, Leased Line, VoIP
• Layer 2 and Layer 3 networking
• OSS/BSS platforms
• ITIL framework
• CCNA certification (or equivalent)