Housing Assistant – Customer Liaison (12‑month Fixed‑Term)

About the role

The Guinness Partnership is seeking a Housing Assistant to support its Customer Liaison Service in West London. This 12‑month fixed‑term role offers the chance to develop a career in housing while providing essential administrative and resident‑focused support.

Key responsibilities

• Enter and maintain resident data and customer information.
• Raise repair requests, purchase orders and update internal systems.
• Respond to routine resident enquiries via phone, email, text and written correspondence.
• Make outbound calls to residents to follow up on queries and service updates.
• Spend time on the field engaging with residents across the West London patch while being based at the London office.

Required profile

• Strong customer‑service orientation with a willingness to go the extra mile.
• Experience in a fast‑paced front‑line role, meeting deadlines and targets.
• Ability to work methodically, follow procedures and record data accurately.
• Clear written and verbal communication skills.
• Education to Level 2 (GCSE C+ or equivalent) or higher; CIH Level 3 desirable.

Required skills

• Proficiency with Microsoft Office.
• Good working knowledge of Excel.

What we offer

• 12‑month fixed‑term contract with the possibility of job‑share arrangements.
• £4,000 Local Job Supplement included in the advertised salary.
• Opportunity to progress on a defined housing career pathway.