Governance Officer
Hays Specialist Recruitment Limited · Birmingham
Job description
About the role
Working for a national charitable organisation, you will support the FOI and Complaints Manager in handling complaints and Freedom of Information requests. You will also manage customer service and CEO inboxes, ensuring records are kept in line with the Fund's retention schedule.
Key responsibilities
- Provide support to the FOI and Complaints Manager in administering complaints, including logging, acknowledging, disseminating, collating, and issuing responses.
- Manage the Customer Services and external CEO inboxes, ensuring records comply with the Fund's Retention Schedule and responding to queries.
- Log, disseminate and acknowledge reports of concerns from members of the public.
- Assist the FOI and Complaints Manager in identifying service improvements from stage‑1 complaints.
- Log, acknowledge and administer Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
- Provide business continuity cover for other information‑governance inboxes as required.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 weeks ago
Expires 2 weeks from now
22 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Hays Specialist Recruitment Limited
Birmingham
Related job offers
-
Booking Coordinator – Operations & Scheduling
VPss Birmingham -
Customer Service Advisor / Receptionist – Birmingham
Gordon Yates Recruiting & Training Ltd Birmingham -
Executive Assistant to CEO in Tech
Katie Bard & Angela Mortimer Plc Birmingham -
Administration Assistant – Edinburgh CTAC
NHS Scotland Health Centre -
Senior Business Support Assistant
NHS Ayrshire & Arran William Street