1st/2nd Line Information Technology Technician
Labyrinth IT Solutions · Yeovil
Job description
About the role
This full‑time, on‑site position is for a 1st/2nd Line Information Technology Technician based in Yeovil. You will join Labyrinth IT Solutions to ensure client IT systems run smoothly, provide prompt technical assistance, and deliver training to end users.
Key responsibilities
- Troubleshoot and resolve hardware, software, and network issues reported by clients.
- Provide first‑line and second‑line technical support via phone, email, and on‑site visits.
- Maintain documentation of incidents, resolutions, and system configurations.
- Deliver excellent customer service and clear communication throughout the support process.
- Conduct user training sessions on new technologies and best practices.
Required profile
- Proven experience working on a busy helpdesk environment.
- Strong problem‑solving abilities and attention to detail.
- Excellent communication skills for interacting with diverse users.
- Relevant IT certifications such as CompTIA, Microsoft, or Cisco.
- Previous experience in a similar 1st/2nd line support role.
Required skills
- IT troubleshooting
- Helpdesk support
- CompTIA certification
- Microsoft certification
- Cisco certification
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Labyrinth IT Solutions
Yeovil