Helpdesk Administrator

About the role

The Helpdesk Administrator provides administrative and operational support to ensure smooth running of facilities contracts within the MTS FM operation. The role acts as the central point of contact for customers, technical staff and management via the Help Desk.

Key responsibilities

• Perform day‑to‑day administration for the Help Desk Facility, including logging and categorising incoming calls.
• Schedule, programme and monitor all Pre‑Planned Maintenance (PPM) tasks for facilities contracts.
• Enter and update maintenance information in CAFM systems such as Concept Evolution.
• Issue, receive and process purchase orders, subcontractor workloads and supplier invoices.
• Provide telephone support using the 8x8 software system and prepare documentation such as quotations and contractor reports.

Required profile

• GCSE (or equivalent) in Maths and English.
• Typing speed of at least 50 wpm.
• Experience in facilities management administration.
• Proficiency with CAFM systems and Office 365, especially Excel.

Required skills

• CAFM software (e.g., Concept Evolution)
• Office 365 suite, particularly Excel
• 8x8 telephone support system