Leasing Associate

About the role

Greystar, a global real estate platform focused on institutional-quality rental housing, is hiring a Leasing Associate. The role covers all daily operational responsibilities of the community, including marketing, building maintenance and tenancy administration, and aims to deliver an exceptional 24/7 resident experience. It also involves building strong relationships with contractors, suppliers and third parties.

Key responsibilities

• Carry out sales and leasing activities: viewings, follow-up on enquiries and conversion of prospects into bookings
• Plan and organise daily activities to reach targeted leasing numbers
• Update contact details and data capture systems accurately and on time
• Welcome enquiries and potential residents warmly, and follow up on documentation, contracts and payments
• Handle scheduled resident visits, cancellations, webchat and email enquiries, and support other communities with cross-selling
• Inspect community, tour units and leasing materials against agreed standards, and keep up to date on community, amenities and local area features
• Deliver front-of-house customer service, support resident events, assist with move-in and move-out, and maintain local knowledge resources
• Screen visitors, guests and contractors, handle complaints in line with the complaints procedure, and work as part of a team
• Complete health and safety compliance, admin tasks such as maintenance requests and database updates, and register and issue resident parcels
• Attend to or organise ad hoc cleaning requirements

Required profile

• Good level of general education
• Significant experience in a sales role in a similar accommodation, hospitality, leisure, reservations or membership environment
• Excellent customer service skills and the ability to influence, adapt quickly and meet sales targets
• Organisation, multitasking and attention to detail
• Culturally aware, approachable and able to build relationships across audiences
• Proactive, autonomous and fluent in spoken and written English

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Property operations software (training provided)