Residential Estate Manager

About the role

A permanent Residential Estate Manager position in Lewisham/Catford, London, for a modern development of 12 blocks with no ongoing major works. The employer is a UK residential property services provider managing over 330,000 homes across 5,800 developments, and the role involves direct management of a team of 6 staff, including an Estate Assistant. Working hours are Monday to Friday, 9:00am to 5:00pm (35 hours per week).

Key responsibilities

• Ensure effective service levels and represent the development to customers, clients and developers, keeping it presentable, serviced and maintained.
• Manage and support a team of 6, giving leadership, training and performance management, and run regular reviews with constructive feedback.
• Maintain good relations with Residents Association, RMC or RTM committees, attend meetings and deliver ongoing training.
• Control costs, set service charges, present accounts and prepare bi-monthly financial summaries, and report quarterly on financial performance.
• Handle complaints up to Stage 1 and work with the Regional Manager on Stage 2 responses.
• Raise and monitor works orders, supervise contractors, and keep up to date with building safety requirements and Section 20 consultation.
• Complete risk assessments, health and safety checks and routine testing, and investigate and report irregular incidents.
• Provide a response to emergency queries outside normal hours and carry out regular site inspection audits.

Required profile

• TPI Level 2 or above.
• Minimum 3 years' experience in a Property Manager, Building Manager or Development Manager role.
• Experience managing a service charge budget and managing and developing a team.
• Strong residential property management experience.

Required skills

• Up-to-date knowledge of building, health and safety and residential property legislation.
• Service charge budget management.

What we offer

• Salary up to £50,000 per annum.
• Birthday off and 25 days annual leave plus bank holidays.
• Death in service benefit of 2 x annual salary.
• Private medical insurance and enhanced pension scheme.
• Childcare vouchers renewed every January and long-service awards after 10 years.