Subsidence Claims Specialist – Permanent Full‑Time

About the role

The Subsidence Claims Specialist sits at the centre of our technical claims operation, managing a portfolio of domestic and commercial subsidence claims. You will use engineering insight and analytical skills to guide each case from first report to resolution. The role is remote, allowing you to work from home while collaborating with engineers, surveyors and contractors.

Key responsibilities

• Take full responsibility for a portfolio of subsidence claims, from first notification to settlement.
• Diagnose the cause of damage using engineering knowledge and evidence‑based assessment.
• Coordinate investigations, monitoring, repairs and mitigation strategies.
• Communicate clearly and compassionately with customers, ensuring they feel supported throughout.
• Make fair, balanced decisions that align with policy cover and technical best practice.
• Drive progress proactively to deliver timely, high‑quality outcomes.

Required profile

• A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one.
• Strong technical knowledge of structural defects and subsidence‑related issues.
• Ability to diagnose building damage remotely using supplied evidence.
• Experience within the insurance industry with a solid understanding of liability considerations.
• Confident negotiation and influencing skills, able to gain agreement from multiple stakeholders.
• Problem‑solving mindset with the ability to evaluate complex information and make sound decisions.
• Excellent interpersonal and communication skills.
• Strong organisational and time‑management abilities, with the capacity to prioritise effectively.
• High attention to detail and a commitment to delivering quality outcomes.
• Flexible, self‑motivated approach and the ability to work independently.

What we offer

• Career & Purpose – Davies Innovation Lab, leadership training programme, funding for professional qualifications.
• Environmental & Social – Davies Foundation, local charity funding, employee volunteering programme.
• Financial Health – Pension (5% employee and 5% employer contribution), life assurance, cycle‑to‑work scheme, lease‑car salary sacrifice.
• Wellbeing – Wellbeing centre, 24/7 confidential helpline, 25 days holiday (increasing with service), flexible working.
• Flexible benefits – Holiday purchase plan, health cash plan, BUPA dental plan.