Technical Support Engineer (French-speaking)

About the role

Ketch is looking for a UK‑based Technical Support Engineer who is fluent in French to join its EMEA support team. The role combines reactive ticket handling with proactive involvement in customer implementations, working closely with Professional Services and engineering teams.

Key responsibilities

• Own end‑to‑end ticket resolution for European customers across web technologies, APIs, SDK integrations, and platform configuration.
• Collaborate with the Professional Services team on implementation scoping calls, troubleshoot integration issues, and deliver technical solutions.
• Work directly with customer developers, IT teams, and data engineers to diagnose and resolve complex platform problems.
• Use tools such as Postman to test API calls, inspect requests/responses, and identify root causes.
• Investigate and fix issues in JavaScript, HTML, CSS, and front‑end behavior.
• Document fixes, known issues, and reusable solutions for the broader support and services teams.
• Provide hand‑off and continuity coverage for US and India support teams and escalate to engineering when needed.

Required profile

• 4+ years of experience in technical support, solutions, or implementation roles at a B2B SaaS company.
• Strong working knowledge of JavaScript, HTML, CSS, and APIs.
• Comfortable using Postman or similar tools for API troubleshooting.
• Experience administering or supporting SaaS platforms.
• Self‑directed learner with genuine technical curiosity.
• Fluent in French (professional level) and English.
• Based in the UK with the right to work there.

Required skills

• JavaScript
• HTML
• CSS
• APIs
• Postman
• SaaS platform administration