Visitor Centre Operator

About the role

Saputo's Wensleydale Creamery Visitor Centre in Hawes, in the Yorkshire Dales, welcomes around 300,000 visitors a year. It is the flagship of Yorkshire Wensleydale Cheese, showcasing the product through a visitor experience, cheese shop, gift shop, restaurant and coffee shop. You will give customers a memorable, enjoyable visit by providing friendly, professional and knowledgeable customer service. The work is part time, two days per week Monday to Friday and alternating weekends, with seasonal options including weekend work.

Key responsibilities

• Serve customers with professional care across all departments and areas
• Show good knowledge of the products and deal with customer queries while promoting the brand
• Build rapport with customers and handle complaints proactively
• Handle cash and card transactions in line with company policy
• Maximise sales at every opportunity
• Keep departments clean, tidy and fully stocked

Required profile

• Comfortable working in a fast-paced, high-pressure environment
• Enjoys delivering outstanding customer experiences
• Able to multi-task and enjoys variety in a flexible role

What we offer

• Full training and knowledge of the products
• Flexibility for full-time, part-time and seasonal hours
• Employer pension contributions and health cash plan
• Access to the Thrive wellbeing app, long-service recognition every 5 years and life assurance up to 4x contractual pay
• Discounted branded products, free onsite parking and 25 holidays plus 8 bank holidays (pro rata for part-time)
• One paid day a year volunteering and a staff shop with discounts