2nd Line Engineer – 6‑Month Contract

About the role

Our client, a leading Managed Service Provider, is seeking a 2nd Line Engineer on a six‑month full‑time contract. You will provide high‑level technical support to a diverse client base, handling daily tickets and contributing to project work.

Key responsibilities

• Resolve daily tickets, including software troubleshooting, installations, updates and hardware faults.
• Attend client sites as needed to fix onsite hardware issues.
• Maintain a high level of customer service while delivering technical support.
• Balance day‑to‑day support tasks with project work.
• Serve as the go‑to resource for queries from other engineers.

Required profile

• Minimum three years’ experience in an IT support role.
• Experience working for a Managed Service Provider is advantageous but not essential.
• Proven ability to support a range of clients on Windows Server, Windows Desktop and Office 365 environments.
• Solid understanding of networking concepts such as DNS, routing and switching.
• Familiarity with virtualization (VMware) and Azure Active Directory.

Required skills

• Windows Server 2012 – 2022
• Windows Desktop 7/11
• Office 365
• DNS
• Routing
• Switching
• VMware
• Azure Active Directory

What we offer

• Opportunity to develop and progress your skills in a supportive environment.
• Exposure to a varied client base and both support and project work.