Assistant Manager - Hollister, Bullring

About the role

Abercrombie & Fitch is hiring an Assistant Manager for its Hollister store at the Bullring in Birmingham. The role combines business strategy, operations, creativity and people management: driving sales through customer service, overseeing daily store operations, and leading the team from recruitment and training to engagement and development. The company promotes from within.

Key responsibilities

• Perform opening and closing routines
• Supervise the sales floor and stockroom, ensuring excellent customer service and smooth operations
• Handle staffing and scheduling, and manage payroll
• Train and develop non-management staff
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decisions
• Protect store assets and carry out inventory control
• Operate register and point-of-sale systems and fulfil omni-channel orders
• Represent the brand and embody company culture and values

Required profile

• Bachelor's degree or one year of supervisory experience in a customer-facing role
• Fluency in English
• Strong customer focus and knowledge of current fashion trends
• Strong communication, interpersonal and coaching skills, with the ability to balance multiple tasks and work in a fast-paced environment

What we offer

• Starting annual salary of £29,120, with a promote-from-within career path
• Quarterly incentive bonus program, paid time off and merchandise discount
• Private medical insurance, life and disability insurance, and paid parental and adoption leave
• Pension plan with company match, volunteer day and training and development