Band 2 Receptionist – Finch Road

About the role

The Band 2 Receptionist provides front‑line administrative support on Finch Road, handling enquiries from patients, GPs and other service users both in person and by telephone. The role ensures all interactions comply with data protection, confidentiality and NHS policies.

Key responsibilities

• Answer and direct telephone calls for the Locality Team, take accurate messages and log details.
• Assist service users face‑to‑face, providing information and sourcing relevant data.
• Take written messages and forward complex queries to appropriate staff.
• Produce documents such as letters, faxes, tables and notices using Microsoft Office and other word‑processing packages.
• Manage Outlook email communications, book meeting rooms and equipment.
• Perform routine clerical duties: filing, photocopying, preparing reports and letters to specific formats.
• Validate and update patient demographics in the FTB Database.

Required profile

• Professional manner with strong awareness of legislation, data protection and confidentiality.
• Ability to work accurately under pressure and handle multiple enquiries.
• Good organisational skills for managing documents, bookings and records.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Word‑processing packages
• FTB Database usage