Claims Handler – Full‑time in Chelmsford

About the role

Office Angels are delighted to be recruiting for this fast‑paced Claims Handler position. Due to continuous growth, a well‑established professional company based in Chelmsford is looking for a Claims Adjuster to support its expanding claims department. The role is based in a bright, open head office where you will need to be organised, proactive and possess strong communication skills.

Key responsibilities

• Manage third‑party claims from initial notification through to final resolution.
• Conduct thorough investigations and resolve claims efficiently, professionally and within expected timeframes.
• Provide high‑quality service in line with internal procedures and service level agreements, minimising financial leakage.
• Assess and quantify personal injury claims, including loss of earnings and care costs.
• Maintain accurate records in the Claims Management System and ensure claim reserves, payments and reports are calculated correctly.
• Prioritise workload, manage customer expectations and handle disputes during the claims process.
• Monitor productivity, service quality and performance standards.
• Identify training needs, pursue development opportunities and support internal and external audits.
• Participate in review meetings and contribute positively to change initiatives.

Required profile

• Previous experience working within claims.
• Ability to investigate and negotiate liability disputes.
• Capability to accurately assess General Damages.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Willingness to learn and a proactive mindset.

Required skills

What we offer

• On‑site parking.
• 25 days holiday plus bank holidays.
• Frequent socials, including summer and Christmas parties.
• Sustainable products and environmentally conscious workplace.
• Company lunches.
• Excellent progression opportunities and in‑house training.
• Opportunities to participate in local fundraising and long‑service awards.