EMEA Omni Brand Operations Coordinator – London

About the role

SKIMS is expanding its retail footprint across EMEA and seeks a proactive, detail‑oriented Operations Coordinator to support franchise, retail and concession partners from its London office.

Key responsibilities

• Manage and process franchise, retail and concession orders across EMEA markets, ensuring accuracy and timely execution.
• Act as the primary operational contact for partners, providing day‑to‑day support and issue resolution.
• Monitor the order lifecycle from placement through delivery and store receipt.
• Coordinate with 3PL providers in Europe and the UK, as well as internal Logistics and Retail teams, to ensure smooth product flow.
• Support new store openings and seasonal launches from an operational perspective.
• Prepare shipping documentation, export paperwork and operational requirements for international outbound deliveries.
• Partner with Sales, Finance and Accounts Receivable to resolve payment discrepancies and account issues.
• Handle returns, claims, stock discrepancies and credit requests following company procedures.
• Maintain accurate customer, store and franchise data across systems.
• Assist with reporting and analysis of order management, fulfilment performance and operational KPIs.
• Identify process improvement opportunities and update SOPs, process documentation and operational guidelines.
• Support testing, implementation and continuous improvement of operational systems and tools.

Required profile

• Minimum 4 years of experience in Operations, Customer Service or Order Management, preferably within fashion, retail or consumer goods.
• Experience supporting franchise partners, retail stores, concessions or multi‑channel distribution networks across EMEA.
• Strong understanding of outbound operations, order management and customer service processes.
• Experience with EDI platforms and ERP systems such as SAP, Microsoft Dynamics or NetSuite.
• Advanced Excel skills with the ability to analyse data and produce operational reports.
• Exceptional attention to detail and commitment to data accuracy.
• Strong organisational and communication skills, both written and verbal.
• Proactive, solution‑oriented mindset with a continuous‑improvement approach.

Required skills

• EDI platforms
• ERP systems (SAP, Microsoft Dynamics, NetSuite)
• Excel

What we offer

• Private Medical Insurance
• Group Life Assurance
• Income Protection
• Critical Illness cover
• Pension Scheme
• Modern Health
• ClassPass membership