Head of Home Ownership (Manchester)

About the role

We are partnering with a well‑established housing organisation that is investing heavily in the shared ownership sector. As Head of Home Ownership you will own the end‑to‑end delivery of post‑sale shared ownership services and lay the foundations for a scalable, high‑performing function.

Key responsibilities

• Lead all home ownership operations, including shared ownership management, staircasing, resales, service charges and lease compliance.
• Ensure compliance with legislation, regulatory requirements and lease obligations such as Section 20 consultations.
• Develop policies, processes and governance frameworks to support portfolio growth.
• Set rent and service charges, manage budgets and report financial performance.
• Deliver excellent customer service for leaseholders and shared owners, driving engagement and service improvement.
• Prepare and present reports to senior leadership, boards and committees.
• Monitor KPIs, manage risks and implement continuous improvement initiatives.
• Act as the subject‑matter expert on shared ownership across the wider business.

Required profile

• Minimum 5 years’ experience in shared ownership or home ownership management.
• Background within a Housing Association, Registered Provider or For‑Profit Registered Provider.
• Strong knowledge of shared ownership legislation, leasehold management, staircasing, Section 20 and service charge regulations.
• Experience of governance, regulatory compliance and audit processes.
• Financial management expertise, including rent and service charge setting, income recovery and budget oversight.
• Proven ability to present to senior stakeholders and manage complex customer cases.
• Proactive, hands‑on approach with a track record of building new processes and shaping strategy.

Required skills

What we offer

• Salary £60,000 – £75,000 per year.
• Generous pension contribution.
• Performance‑related bonus and share scheme.
• 30 days annual leave plus bank holidays.
• Flexible benefits package with enhanced wellbeing and family‑friendly options.