Helpdesk Administrator – Rochester (Temp)

About the role

Join a dynamic transport & logistics team in Rochester as a Helpdesk Administrator. This full‑time temporary position offers the chance to provide essential IT support while developing your career in a fast‑paced environment.

Key responsibilities

• Respond to helpdesk inquiries via phone, email and ticketing system with a positive attitude.
• Troubleshoot and resolve technical issues promptly to minimise downtime.
• Maintain accurate records of tickets, resolutions and system updates.
• Collaborate with internal teams to ensure seamless service delivery.
• Interact with clients and staff, delivering courteous and effective support.

Required profile

• Excellent communication skills, both written and verbal.
• Tech‑savvy with a willingness to learn new tools.
• Strong problem‑solving ability in a fast‑moving setting.
• Team‑oriented mindset and reliable organisational habits.

Required skills

• Helpdesk software
• Ticketing system

What we offer

• Competitive hourly rate of £14.00.
• Supportive, collaborative work environment.
• Opportunities to gain experience in the transport & logistics sector.
• On‑site work with a balanced 9‑5 schedule.