Housing Officer

About the role

We are looking for a Housing Officer to join our team. You will help residents sustain successful tenancies, thrive in safe communities, and support neighbourhood improvement.

Key responsibilities

• Conduct property viewings and work with colleagues to minimise void turnaround times.
• Manage tenancy enforcement, prepare legal documentation, serve notices and attend court hearings when required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards and resident wellbeing.
• Support income recovery by collaborating with the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, facilitate statutory inspections and complete risk assessments.

Required profile

• Experience working in a housing environment, handling nuisance and harassment cases, and knowledge of relevant legislation.
• Proven ability to follow processes, use initiative and deliver excellent customer service.
• Demonstrated ability to meet targets, prioritize workloads and work under pressure.
• Excellent communication skills across various channels.
• Ability to work effectively as part of an agile team.
• Full UK driving licence and access to a vehicle for regular travel.