Property Coordinator - Horsham

About the role

Arun Estates is hiring a Property Coordinator for its property management team in Horsham. You will take ownership of maintenance queries from first report through to resolution, providing a responsive, professional service while keeping landlords and tenants informed and working closely with contractors and lettings offices.

Key responsibilities

• Record, prioritise and progress maintenance issues efficiently, following agreed procedures and escalating urgent, safety-related or complex matters appropriately
• Provide clear, practical and professional advice to landlords, tenants, contractors and colleagues
• Keep all property compliance requirements up to date and valid
• Arrange and review routine property visits and follow up on actions required
• Review end-of-tenancy reports and co-ordinate the next steps
• Negotiate deposit deductions at the end of a tenancy, communicating clearly with landlords and tenants
• Co-ordinate with lettings offices to complete end-of-tenancy and pre-tenancy tasks on time
• Follow up on commitments and help deliver a consistently high standard of customer service

Required profile

• Experience in lettings, property management, maintenance co-ordination or another busy customer service environment is helpful but not essential; training is provided for quick learners
• Good listening, clear communication by phone and email, and ability to build positive working relationships
• Ability to organise a varied workload, prioritise competing requests and keep accurate records
• Calm, professional approach and sound judgement, including knowing when to escalate
• Comfortable with email, databases and standard office systems, and willing to learn the property management tools and processes

What we offer

• Basic salary of £25,113
• Monday to Friday, two days 9am to 5pm and three days 9am to 5.30pm
• 33 days' paid holiday and an extra day off for your birthday
• Pension, life insurance, company rewards and incentives
• Structured career path, ongoing professional development and access to an Employee Assistance Scheme
• Paid entry fees for charitable events