Resident Manager

About the role

We are seeking a Resident Manager to lead the day‑to‑day operations of a Build‑to‑Rent (BTR) development in London. You will act as the primary point of contact for residents, ensuring a high‑quality living experience while supporting the broader lettings and property management team.

Key responsibilities

• Respond to resident queries and coordinate routine maintenance requests.
• Manage relationships with contractors and oversee service delivery.
• Conduct property viewings, handle check‑ins and check‑outs, and organise resident events.
• Lead a small on‑site team, providing guidance and performance feedback.
• Foster a strong resident community through engagement initiatives.
• Collaborate closely with the General Manager to align operational goals.

Required profile

• Proven experience in Build‑to‑Rent or similar residential property environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Leadership experience managing small teams.

Required skills