Senior Import / Export Administrator

About the role

We are seeking a Senior Import / Export Administrator to lead our customer service and logistics team in Witham. Reporting to the Customer Service Manager, you will oversee a portfolio of UK and international orders, ensuring seamless delivery and high‑quality service for both domestic and overseas customers.

Key responsibilities

• Lead, coach and develop the Customer Service team, providing day‑to‑day guidance and performance management.
• Manage a portfolio of UK and international customer orders from receipt through to delivery.
• Build and maintain strong relationships with customers, internal departments and external logistics partners.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Review and improve team processes and workflows.
• Ensure compliance with export, customs and international trade requirements.
• Provide cover across customer support functions to support business continuity when required.

Required profile

• Previous experience leading and developing a customer service team in an import/export or logistics environment.
• Full UK driving licence and access to a personal vehicle.
• Ability to work collaboratively with Sales, Operations, Planning, Finance and Logistics.
• Strong focus on continuous improvement and operational excellence.

Required skills