Account Director - Financial Services

About the role

ITRS, a provider of IT observability solutions trusted by 90% of Tier 1 capital markets firms, is hiring an Account Director for its Sales Financial Services department in London. Reporting to the Head of Sales EMEA, you will own an annual new business growth revenue target and an annual retention target within a pre-defined territory, combining hunter and farmer activities.

Key responsibilities

• Manage a pre-defined list of existing Financial Services accounts, growing revenue through up-sell and cross-sell
• Prospect new business with marketing and BDR teams outside the existing customer list
• Develop strategic relationships, ensure contract renewals and meet the Net New Growth Sales Target
• Work with Client Services, Professional Services, Pre-Sales and Sales Fulfilment to deliver an excellent customer experience
• Qualify opportunities accurately to produce a reliable pipeline forecast
• Take part in sales campaigns, contribute to sales materials and attend events
• Manage the sales cycle from discovery meetings and demos through proposals to deal closure
• Act as the voice of the customer, taking meeting notes and feeding feedback to Product Management

Required profile

• 5+ years selling complex software to capital markets, in monitoring or observability
• Understanding of how financial trading technology is used in capital markets and knowledge of OMSs, market data feeds, electronic trading platforms and risk systems
• Experience hunting new business, managing the sales cycle and growing existing accounts
• Ability to work with multiple internal and external stakeholders over long periods
• Experience presenting product demonstrations and communicating with technical and business leaders
• Willingness to travel for some international EMEA accounts

What we offer

• Hybrid working
• Health insurance and dental cover for you and dependants
• Pension, enhanced parental leave and travel insurance
• Life assurance, income protection and employee assistance programme
• Referral bonus, buy-and-sell holiday and training reimbursement