Assistant Manager - Hollister, Brent Cross

About the role

Abercrombie & Fitch is hiring an Assistant Manager for its Hollister store in Brent Cross, London. The role combines business strategy, operations, creativity and people management: driving sales through analysis and customer service, overseeing daily store operations, and leading the team from recruitment and training to engagement and development. There is a promote-from-within philosophy.

Key responsibilities

• Perform opening and closing routines
• Supervise the sales floor and stockroom, ensuring excellent customer service and smooth operations
• Handle staffing and scheduling, and manage payroll
• Train and develop non-management staff
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decisions
• Protect store assets and carry out inventory control
• Operate register and point-of-sale systems
• Fulfil omnichannel orders
• Represent the brand and embody company culture and values

Required profile

• Bachelor's degree or one year of supervisory experience in a customer-facing role
• Fluency in English
• Strong customer focus and knowledge of current fashion trends
• Ability to balance multiple tasks, work in a fast-paced environment and show initiative
• Team-building and coaching ability

What we offer

• Quarterly incentive bonus program
• Paid time off and paid volunteer day per year
• Merchandise discount
• Private medical insurance, life and disability insurance, and associate assistance program
• Paid parental and adoption leave
• Pension plan with company match
• Training and development, with promotion from within

Offers are pending completion of a 90-day probationary period and may be conditional on completing the required work visa formalities.