Client Partner - Growth Leadership

About the role

Merkle, a Dentsu company, is hiring a Client Partner in London. The role owns a focused portfolio of strategic clients and turns trusted relationships into measurable, sustainable growth. It works closely with the Chief Client Officer and partners with Solutions and Delivery, and is not an account management, delivery leadership or internal operations role. It is a permanent position on a hybrid basis.

Key responsibilities

• Build and maintain trusted relationships with senior client stakeholders, acting as their go-to partner for innovation and value creation
• Develop and execute growth strategies across the portfolio and build and manage a qualified growth pipeline, taking ownership of deal progression
• Identify whitespace opportunities, anticipate emerging client needs and connect them to Merkle and Dentsu capabilities
• Support the development of growth stories and business cases, and work with the CCO, finance and operations on commercial planning and forecasting
• Manage the portfolio with accountability for revenue, growth outcomes and margin, balancing opportunity development with delivery and client success
• Build, mentor and develop a high-performing team, bringing together the right people to solve client challenges

Required profile

• 12+ years' experience in client or relationship-led growth leadership within consulting, technology, digital transformation, CX, marketing technology or agency environments
• Proven track record of long-term client relationships that delivered substantial account growth and revenue expansion
• Credibility with director, executive and VP-level stakeholders
• Demonstrable commercial acumen and experience leading multi-disciplinary teams and solutions

Required skills

• Understanding of business models, profitability, value creation, forecasting and disciplined pipeline management
• Ability to build rapport quickly, think strategically and collaborate effectively

What we offer

• Competitive salary and a tailored benefits package including company-funded private medical insurance, virtual GP access and an employee assistance programme
• 25 days of annual leave plus extra days for birthday, wellbeing and volunteering
• Discounted gym memberships, retail perks, electric car leasing and travel insurance