Client Partner - Key Accounts Restaurants

About the role

Deliveroo is looking for a Client Partner to manage its largest and most strategic restaurant partner relationships. Reporting to the Commercial Director, you will lead a small team of Account Managers to build joint plans with partners and turn them into long-term, mutual growth. The role is hybrid, based at the London HQ with work-from-home options.

Key responsibilities

• Implement the growth plans agreed with each partner in your portfolio
• Deliver best-in-class account management that drives mutual goals
• Track plan implementation, control expenditure and identify interventions to fix under-performing accounts
• Build multi-functional relationships so partners choose Deliveroo as their preferred delivery operator
• Lead contract negotiation and renewal to agree terms that unlock mutual value
• Help set the longer-term commercial strategy and partner value proposition for the relevant segments

Required profile

• Proven business performance record, with experience of revenue growth in account-facing roles and consistent results
• Experience managing a complex partner (mandatory) or a portfolio of partners (preferred), including high-value commercial negotiations
• Account leadership experience with a forward-thinking mindset
• Ability to define and run a B2B partner-focused plan, with creative solutions to complex problems

Required skills

• High-level commercial skills: selling, negotiation and account management
• Well-developed negotiation skills, able to adapt style to different levels and situations
• Ability to work effectively in a multi-functional team